Our customers' privacy is of utmost importance to us and the purpose of this policy is to describe in a clear and transparent way how we collect, use, transfer and store your personal data. UCPA Resor AB carries out all handling of personal data in accordance with the EU privacy legislation GDPR. If you have any questions, you are always welcome to contact us!

Personal data responsibility

UCPA Resor AB is the data controller for the processing of personal data on this website and when you book a trip with us.

Contact details

You can contact us by phone 031-7115054 or e-mail info @ ucpa . se

Collection of personal data

Information collected when you register your interest

When you make a booking on our website, we collect personal data from you to be able to complete your order. The information we collect is your name, address, contact details (phone number, email), gender and age. In some cases, we also collect passport details, insurance information, contact details of relatives, any allergies and other medical information that may be relevant to your trip.

Data collected in connection with booking and travel

When you make a booking for a trip with us, we collect personal data from you in order to fulfill your order. The information we collect is your name, address, contact details (phone number, email), gender and age. In some cases, we also collect your passport details, insurance information, contact details of relatives, any allergies and other medical information that may be relevant to your trip. When you travel with us, we also collect information related to the booking, i.e. booking number, destination and duration of the trip.

When making a booking, one person may provide information about several people in a travel party. We assume that the person providing the information to us has the consent of all travelers to disclose the information.

Storage of personal data

The information you provide when booking is stored on the website server and mail server provided by AWS.

Data collected when you subscribe to our newsletter

If you choose to subscribe to our newsletter, we collect your e-mail address in order to send you the newsletter and to customize the content of the newsletter to you. This includes your e-mail address and information about your travel history at UCPA Resor AB, your user pattern and your preferences. By using this information, we can provide you with the offers and information that we think you have the greatest interest and benefit from.

Data collected when you visit our website

When you use our website, we collect information about your use of the service. Some of this information may be personal data, such as your IP number. We also collect information about how you navigate the service, what searches you make and what products you are interested in. If you subscribe to our newsletter, we may combine your usage pattern data with the other data we have collected about you.

We use this information to influence the content of the website when you visit us.

Legal basis and transfer of your personal data

We mainly process your data in order to fulfill a contract, i.e. deliver the travel services you ordered from us. We also process data based on consent and to fulfill other legal obligations.

Data collected and transferred in connection with booking and travel

When you book a trip with us, your data is used to issue tickets and travel documents and book any hotels. The data is disclosed to the suppliers we work with to deliver the service (airlines, hotels, ships, guides and other operators in case you book a trip with a partner of ours). Transfers to third countries take place if you travel to a country that is not a member of the EU or EEA.

Once you have booked a trip with us, we use your personal data to send you booking confirmation and important information about your trip. We use mail and email. We also use the data for accounting purposes.

How long we keep your personal data

We store the data we collect in our customer database and booking system. The personal data is stored for 3 years unless you have consented to us storing your data for longer. If you subscribe to our newsletter, your data will be saved as long as you choose to continue receiving communication from us. You can easily unsubscribe via the mailings.

Your rights

You always have the right to receive information about what data we have registered about you, contact us and you will receive a register extract.

Personal data processing that is necessary for us to fulfill an agreement with you or to fulfill a legal obligation is done without consent. All other processing is based on consent, you can choose to withdraw your consent at any time by contacting us. If you withdraw your consent, we will delete your personal data and cease the processing that was covered by the consent. You also have the right to request that your data be completed or rectified.

You always have the right to lodge a complaint with the Data Protection Authority if you think we are breaking the rules. From May 25, 2018, there is an e-service for this on the DPA's website.

The Data Inspectorate will receive your complaint and decide on supervision.

UCPA Travel is the data controller for the processing of personal data on this website and when you book a trip with us.